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Augmented customer experience and business transparency achieved through CRM

Blog written by – Mr. Joydeep Banerjee, Head of Business Development, Highbar Technocrat

 

Customer Relationship Management (CRM) lays the groundwork for effectual sales and marketing for an enterprise. A strategic CRM solution helps infrastructure enterprises better connect with their potential clients, delivering a prompt customer service experience. An effective CRM solution equips the enterprise with relevant client insights that fuel sales. This data could either be the client’s purchase history, demographics, or services used in the past and more.

 

The stated tactical information fuels the sales teams with relevant information securing a personalized effect, delivering higher engagement rates, and a low sales cycle time.

 

Other leading sales-centric benefits of deploying CRM solution for a construction business includes:

 

Pre and Post-sales automation- 

Automated pre and post-sales endeavors yield proactive sales activity with less cycle time. Sales experts can accordingly benefit from the process as they can plan interactions, schedule meetings, store information in a reliable place, and establish triggers and alarms to work on.

 

A state of art CRM platform when coupled with an effective sales strategy will help business capitalize on all bankable opportunities. Infrastructure companies can drastically cut operational costs and endeavors directed towards the wrong clients.

 

Augmented customer conversion rate:

To engage with a potential client on the right time with the right set of solutions used to be a rare sight, however, with effective CRM solution enterprises drastically improves their chances to attain these favorable odds. A CRM platform adds a host of compelling features to your strategy, it can be a repository of professional emails, newsletters etc. to boost the customer personalization experience and convert business possibilities to tangible projects and profits. 

 

Organizing the payment collection standards: 

The efficiency of a business cycle determines the growth of a business. Adopting a CRM platform paces up your average business cycle, right from lead generation to banking a client and getting the payments, everything gains a seamless flow. 

 

Error-free communication with clients: 

 

 CRM offers a simplified interface to provide detailed information in a presentable format. It helps the sales and marketing teams to systemize the marketing department by creating an efficient communication channel via targeted messages and emails.

 

The infrastructure industry’s scrutiny for details makes constant updates at regular intervals. A construction company needs to deliver minute facts of development including completion date, approvals, various deadlines and more.

 

A competent CRM offers comprehensive compliance with appropriate regulations, also it adds structure to the tedious communication chain between the buyer and the seller. Leveraging its easy to use dashboards and real-time updates, infrastructure businesses can save the time endured in report generation, to gain clarity and enhance the customer experience.

 

Optimum accuracy in financial Operations- An active CRM platform is capable of making advanced payments, generating invoices and sales receipts in multiple currencies along with importing bank statements to compare particular invoices. It empowers developers to construct and evaluate different scenarios to be compared with the workable budget of the project. This not just brings transparency but allows the enterprise to foster good relations as well.

About the author:
Mr. Joydeep Banerjeee, Business Development Head at Highbar Technocrat Limited, is a very experienced professional with a deep understanding of applying technology for business benefits.

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