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Realising business value with Employee Self Service(ESS) portals

Blog written by – Anil Kumar Jeur, Delivery Head – Strategic Business, Highbar Technocrat

Effective communication is key to a  productive workplace and ensuring it has long been a challenge for employers. With the evolution of technology, corporations have gradually realised the enormous potential of Employee self-service portals(ESS).

Employee self-service (ESS) portals come as web-based platforms with which employees can access process relevant information and perform certain transactions from a centralised online site.

A large number of organisations also use employee portal to disseminate both HR-related and corporate information. An ESS portal in most cases is integrated and used with an employee intranet.

Nailing down the significant business benefits of ESS

ESS portals offer a host of benefits for employees. Agglomerating information into convenient  gateway boost efficiencies and helps quickly align  employees with organizational objectives.

Operational expenditures  also shrink as employees consume less time in accessing business-critical information. Improved communication throughout the organizational workflow also results in increased employee satisfaction.

ESS portals also play a leading role in empowering HR professionals to allocate more time on strategic efforts to achieve organization’s end objectives rather than performing time-consuming, repetitive administrative tasks.

Evolution of dynamic portals

While Human Resource intranets have existed for more than a decade, they have now evolved from mere self-service portals to more multidimensional and interactive tools.

A modern ESS platform can be distinguished with the following features-:

  • Empowers the HR department to manage content without frequent help from IT staff.
  • Offers a personalised experience, displaying content specific to the job role of a professional including attendance schedule, benefits plan etc.
  • Offers a mobile experience wherein an employee can access the portal from anywhere and on any device.

Integrating technology with HR

While organisations that successfully implement cutting edge HR technology tools outperform their counterparts, simply automating your HR processes doesn’t guarantee a competitive advantage.

To unlock the full potential of technology, organisations must chalk out a strategy to effectively leverage technology to transform their HR practices. As employees become more tech-savvy, HR professionals must polish their technical skills to offer a good user experience.

Business Efficiency

ESS delivers quantifiable efficiencies to employees and the organization by mitigating inaccuracies in data collection with a single point of entry and swift application of business rules.

Upskilling employees

Organizations are increasingly using e-learning tools over the internet. Specifically, e-learning applications and processes comprise of computer-based learning, web-based learning, digital collaboration and virtual classrooms.

The advantages of e-learning supersede traditional classroom training including a reduction in  travel costs, time and location flexibility and much more. ESS portals play an elementary role in collaborative virtual training.

As business solutions move online, ESS portals continue to grow to involve benefits enrolment and management, evaluations and much more. With a rapid rise in disruptive technologies such as Artificial Intelligence and Machine Learning, the use cases of ESS in a business environment are poised to grow manifolds in the coming years.

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