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How CX has Changed in 2022

In the wake of the COVID-19 outbreak, the importance of the customer experience (CX) has increased significantly. The customer experience (CX) is now more crucial to customers than it was a year ago, according to the Zendesk Customer Experience Trends Report 2022. The pandemic may permanently alter consumer preferences and customer service tactics, resulting in…

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Robotic Process Automation Game-Changing Transforming Indian Infrastructure

The proliferation of automation technologies is revolutionizing every industry. Robotic Process Automation is the most potential-packed innovation, unburdening different sectors by automating routine or less critical tasks. According to Gartner, RPA is the fastest-growing segment of the global enterprise software market and will reach 2 billion in 2021. RPA is being deeply embedded in almost…

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