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The top ten reasons for ERP failure (and how to avoid it)

Those considering a new ERP system are confronted with alarming statistics: according to surveys,
over half of all ERP systems fail, with expenses drastically exceeding budgets, timetables not being
reached, and improvements falling short of expectations.

The following are the reasons:

1. Many firms regard ERP software as the silver bullet solution to all of their problems, but they
don’t spend enough time defining the specifics of what they’re attempting to accomplish or how
they’ll assess success.

2. Every ERP adoption should be done step by step. This begins with putting together the right
project team, including a project manager, key users, and IT personnel. To avoid knowledge gaps
later, pivotal users should cover all major business sectors, including buying, selling, logistics,
economics, composition, measuring, and service.

3. Poor connection between administration, the project team, employees, and the software
merchant troubles many ERP implementations. Gossip and critique can increase if faculty interests
and queries are not marked, posing another hurdle for the implementation unit.

4. Obtaining executive backing for your ERP project from the start is critical to its success. The CEO or
owner frequently leads the project in smaller businesses, so support is already in place. However,
this is a mistake we see more regularly in larger firms.

5. A specialized ERP project team is critical to the project’s success. Companies make mistakes by not
putting the correct personnel on the project team.

6. Companies that expect a quick, low-cost, high-quality solution from an ERP implementation are
likely to be disappointed. It all comes down to finding the appropriate balance given the importance
of your ERP system to your company.

7. Be explicit about your expectations. After a company decides to deploy a new ERP system, the
first step is to establish a clear definition of success. Often, issues arise due to a lack of agreement on
the problems to be tackled, the desired goal, or the project’s unique financial reason.

8. The most typical miscalculation is underestimating resources. It’s crucial to have a firm grasp of
the internal and external resources required to execute the project.

9. Varied firms have different procurement goals for their ERP systems: one may want to increase
supply chain visibility, another may wish to minimize parts procurement lead times, and another
may want to improve the quality of purchased goods.

10. Every endeavor of this magnitude begins with a plan. The plans, on the other hand, are
frequently unrealistic, precise, and exact. Companies often construct a high-level plan based on
broad assumptions or misjudge the number of business changes that would be necessary.


To avoid incurring extra costs (the critical component in a recipe for failure), businesses
must conduct due diligence to find the best solution for the tasks at hand. They should start by
defining business process models from beginning to end.

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